Tenet Terms of Service

Tenet is an artificial intelligence-powered platform designed to assist users with locating, understanding, researching, and interpreting information related to the Ontario Building Code (“OBC”), building regulations, construction requirements, and related regulatory topics.

Tenet provides informational assistance only and does not provide professional services of any kind.

The Service is intended solely as a research and information tool.

Tenet is not:

• A building official
• An authority having jurisdiction (AHJ)
• An architect
• A professional engineer
• A building code consultant
• A lawyer
• A fire protection consultant
• A permit approval authority
• An inspection authority
• A regulatory agency

Information provided by Tenet does not constitute:

• Architectural advice
• Engineering advice
• Structural advice
• Legal advice
• Professional code consulting
• Permit approval
• Inspection approval
• Regulatory interpretation

Users should consult qualified professionals and applicable governmental authorities before making any design, construction, engineering, permitting, legal, safety, or compliance decisions.

Tenet utilizes artificial intelligence technologies to generate responses.

Users acknowledge and agree that:

• Responses may contain inaccuracies.
• Responses may be incomplete.
• Responses may be outdated.
• Responses may omit relevant information.
• Responses may incorrectly interpret regulatory requirements.
• Responses may contain errors despite reasonable efforts to maintain accuracy.

Tenet does not guarantee the accuracy, completeness, reliability, suitability, availability, or correctness of any response.

Users are solely responsible for independently verifying all information before relying upon it.

In the event of any discrepancy between information provided by Tenet and any applicable law, regulation, code, standard, by-law, policy, guideline, or governmental publication, the official source shall prevail.

Users are responsible for consulting the applicable official source directly.

Tenet should never be relied upon as the sole source of information for any project, permit application, inspection, compliance matter, construction activity, or regulatory decision.

Building requirements may vary by jurisdiction.

In addition to the Ontario Building Code, users may be subject to:

• Municipal by-laws
• Zoning regulations
• Conservation authority requirements
• Fire department requirements
• Permit office requirements
• Provincial regulations
• Federal regulations
• Utility requirements
• Regional requirements
• Other applicable laws and regulations

Users are responsible for consulting the appropriate governmental websites, authorities, agencies, and regulatory bodies to determine all applicable requirements.

Tenet does not guarantee that responses reflect all jurisdiction-specific requirements.

Users are solely responsible for:

• Verifying information obtained through Tenet
• Confirming code compliance
• Obtaining permits and approvals
• Consulting qualified professionals where necessary
• Reviewing official source documents
• Ensuring project safety and compliance
• Confirming the applicability of any information to their specific circumstances

Tenet is a research tool only.

Users assume all responsibility for any decisions made based upon information provided through the Service.

The Ontario Building Code and related regulations may be amended, updated, repealed, replaced, supplemented, or interpreted differently at any time.

While Tenet strives to maintain current information, Tenet does not guarantee that all information, source materials, indexed documents, references, or responses reflect the latest version of any applicable law, regulation, standard, guideline, or governmental requirement.

Users are solely responsible for confirming that they are relying on the most current and applicable requirements.

Tenet shall not be responsible for any consequences arising from reliance upon outdated information.

Users acknowledge that Tenet is an AI-powered informational service and not a professional authority, consultant, architect, engineer, lawyer, building official, inspector, or regulatory body.

Users further acknowledge that they are solely responsible for independently verifying all information against official sources before relying upon any response generated by the Service.

Because Tenet generates responses using artificial intelligence, responses may contain inaccuracies, omissions, incorrect interpretations, outdated information, or incomplete analysis.

Accordingly, Tenet, its owners, officers, directors, employees, contractors, affiliates, licensors, partners, successors, and assigns shall not be liable for any losses, damages, claims, liabilities, expenses, penalties, fines, or injuries arising out of or related to the use of the Service, including but not limited to:

• Construction defects
• Design errors
• Structural failures
• Engineering errors
• Permit denials
• Permit delays
• Inspection failures
• Code violations
• Regulatory penalties
• Compliance issues
• Property damage
• Personal injury
• Safety incidents
• Business interruption
• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Professional fees
• Project delays
• Consequential damages
• Indirect damages
• Special damages
• Incidental damages

To the fullest extent permitted by law, use of the Service is entirely at the user's own risk.

The Tenet platform, software, user interface, branding, workflows, prompts, algorithms, designs, documentation, and related intellectual property remain the exclusive property of Tenet and its licensors.

Nothing in these Terms grants users ownership rights in the Service.

All third-party documents, codes, regulations, standards, publications, trademarks, and materials referenced through Tenet remain the property of their respective owners.

Certain features of the Service may require a paid subscription.

Subscription plans may include limitations on:

• Credits
• Messages
• Usage
• Storage
• Document uploads
• Features
• Retention periods

Tenet reserves the right to modify subscription plans, pricing, limits, features, and offerings at any time.

Unless otherwise required by law:

• Subscription fees are non-refundable.
• Users may cancel subscriptions at any time.
• Access may continue until the end of the billing period.
• Failure to maintain payment may result in suspension or termination of access.

Tenet subscription plans are subject to reasonable usage limits.

Users agree not to:

• Circumvent subscription limits
• Use automation to bypass restrictions
• Create multiple accounts to avoid limits
• Share accounts among multiple individuals unless expressly permitted
• Conduct excessive automated querying
• Abuse system resources
• Interfere with Service performance

Tenet reserves the right to:

• Throttle usage
• Restrict access
• Limit features
• Require plan upgrades
• Suspend accounts
• Terminate accounts

where Tenet determines, in its sole discretion, that usage exceeds intended or reasonable limits.

Users agree not to:

• Violate any applicable law
• Attempt unauthorized access
• Circumvent security measures
• Disrupt Service operations
• Reverse engineer the Service
• Attempt to extract prompts, models, workflows, or proprietary methodologies
• Resell the Service
• Redistribute access to the Service
• Copy substantial portions of the Service
• Use the Service to build competing products

Users acknowledge and agree that questions, prompts, conversations, feedback, interactions, and other content submitted through the Service may be used by Tenet for:

• Service improvement
• Product development
• Analytics
• Fraud prevention
• Security monitoring
• Quality assurance
• Testing and validation
• Model evaluation
• Artificial intelligence training
• Artificial intelligence tuning
• Future product development

Personally identifiable information (“PII”) maintained by Tenet is encrypted at rest using industry-standard security measures.

Tenet does not intentionally use personal identifying information for AI model training purposes.

However, users acknowledge that prompts, conversations, and submitted content may be used in anonymized, aggregated, transformed, de-identified, or otherwise processed forms for training, improving, evaluating, optimizing, and developing Tenet systems and models.

Users should avoid submitting confidential, proprietary, regulated, or highly sensitive information unless necessary for their intended use of the Service.

By using the Service, users grant Tenet a worldwide, perpetual, irrevocable, royalty-free license to use submitted content for the purposes described in this section.

Use of the Service is also governed by the Tenet Privacy Policy.

Chat retention periods may vary by subscription level.

For Guest and Free users:

• Chat history retention is determined solely by Tenet.
• Tenet may delete, archive, modify, or remove chat history at any time.
• No minimum retention period is guaranteed.

For paid subscription users:

• Chat history may be retained in active systems for up to two (2) years.
• After two years, data may be archived for operational, compliance, backup, legal, analytics, or business purposes.

Tenet reserves the right to modify retention periods at any time.

Tenet may utilize third-party providers for:

• Artificial intelligence services
• Cloud infrastructure
• Analytics
• Authentication
• Payment processing
• Monitoring
• Security

Tenet is not responsible for the availability, functionality, performance, or security of third-party services.

Tenet reserves the right, at its sole discretion and without prior notice, to suspend, restrict, limit, disable, or terminate access to the Service at any time.

Reasons may include, but are not limited to:

• Violation of these Terms
• Fraudulent activity
• Abuse of the Service
• Reselling of services
• Sharing accounts among multiple users
• Circumvention of subscription restrictions
• Excessive usage
• Reverse engineering attempts
• Security concerns
• Regulatory requirements
• Competitive misuse
• Activities that may negatively impact Tenet, its users, infrastructure, business interests, or intellectual property

Tenet may take such action with or without notice and shall not be liable for any resulting loss of access.

Users agree to defend, indemnify, and hold harmless Tenet, its owners, officers, directors, employees, contractors, affiliates, licensors, partners, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, expenses, penalties, fines, judgments, and legal fees arising out of or related to:

• Use of the Service
• Reliance upon information provided by the Service
• Violation of these Terms
• Violation of applicable laws or regulations
• Permit applications
• Construction activities
• Design decisions
• Engineering decisions
• Compliance matters
• User-generated content
• Third-party claims arising from a user's use of the Service

This indemnification obligation survives termination of these Terms.

The Service is provided on an “as is” and “as available” basis.

Tenet disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

• Accuracy
• Reliability
• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability
• Security
• Uninterrupted operation

Tenet does not guarantee that the Service will be error-free or uninterrupted.

The parties agree to attempt in good faith to resolve disputes through informal discussions prior to commencing legal proceedings.

To the fullest extent permitted by applicable law:

• Claims may only be brought in an individual capacity.
• Users waive participation in any class action, collective action, representative action, or similar proceeding against Tenet.
• Any dispute shall be pursued solely on an individual basis.

Nothing in this section limits rights that cannot legally be waived under applicable law.

If any provision of this section is determined to be unenforceable, the remaining provisions shall remain in effect.

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

Tenet reserves the right to modify these Terms at any time.

Updated versions will be posted on the website and become effective upon publication.

Continued use of the Service after any update constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to: